COVID-19 - CREDIT POLICY

We understand that travelling this year may not be possible for some of you. Therefore, if you were booked on one of our trips that has been cancelled, and you were up to date on your payments until February 2020, then you have been refunded your total trip amount (minus the non-refundable deposit) in cash or credits applied to your account. Due to the circumstances, non-refundable deposits have also been refunded in the form of a credit for future use. If you were not up to date on your payments until February 2020, then all amounts paid (after the non-refundable deposit) have been applied to your account as a credit. Your credits are valid until June 2022. 

If by June 2022, you have not found a trip to join us on, we will send you an extension offer of the credit past the June 2022 deadline, whichever you prefer. 

Please note that a a travel credit means you will be able to transfer the full amount of your credit to any new RR trip after the deposit has been paid.

In addition, we have implemented our "Rolling Deposit" Policy. This means that if you are currently booked onto a trip or paid a deposit, and you are no longer able to attend, due to COVID-19**, that deposit will not expire. This deposit can be used towards any future Roaming Republic trip on our roster, except for partnership trips.

According to our policy, deposits will still be non-refundable, therefore any requested refunds will be made excluding that amount. Instead, your deposit will be added as a credit to your account for any future trip you may be interested in taking with us.

**Please see our Covid-19 Policy for a list of what COVID-19 reasons include.

Refunds will not be provided to travellers with trip payments late more than 14 days. 

Under no circumstance is the initial deposit refundable after the 24 hour initial payment period.

Refunds are processed in maximum 60 days from the date of cancellation or date of reschedule.